Class Observation:

7 March 2004

12 PM

Teacher: Mark Floden

Observer: Khalid Ansari

Class ITEC289 Quality Management

• Mark used the white board and a PowerPoint presentation followed by a discussion to teach the subject Customer Driven Quality Management.
• The class started with Mark asking students if they had any questions from the previous class.
• Students were reminded to continue working on their projects for the rest of the class after the short presentation and discussion.
• A warm atmosphere with good rapport between instructor and students existed in the class. Mark used questions and humor to keep students interested.
• When a student contributed by showing a Presentation from Etisalat, Mark was very encouraging and welcomed the contribution.
• Mark used the case of a local company as an example to reinforce learning and to explore application of the concepts. Students were engaged in a thinking process through questions about the case during the presentation. Although the subject is very dry, it was obvious that students were learning from the lecture.
• Mark gave the students a copy of the PowerPoint presentation while giving the presentation. Students were adding their own notes to the handout throughout and remained involved through interaction.
• The atmosphere was relaxed and the class was an interesting and useful learning experience for the students.
• Students then asked some questions on the course material which were then answered for the whole class very effectively.

Summary:

Mark provided a very effective lesson which kept the interest of students alive and which they learned from.