Proposed
Position General Management,
Accountancy and IT Faculty position
Date of Birth
Nationality Australian / and Canadian
Summary:
13 years of IT training experience to adults 5 years IT experience in Telecoms company including IT support, training, management and Account Management. IT training and Accounting consultancies.
Acquired Skills;
§ Fiscal Accountability
§ Manpower Planning
§ Information technology, programming, analysis and design.
§ Financial Management
§ Teaching
§ Conflict resolution
§ Team leadership and change agent
§ Communication and presentation skills
§ Analysis and problem solving.
§ People skills
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Academic
qualifications and Accreditations |
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Institution |
Date |
Qualifications and
Accreditations |
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1977-1980 |
Bachelor of Science, Chemistry and Biology, (Biochemistry) |
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1983 |
Graduate Diploma in Education |
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Queensland Institute of Technology |
1986-1987 |
Graduate Diploma in Commercial Computing |
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Wagga Wagga |
1992-1996 |
Master of Accountancy |
Honours
Graduated with honour grades in Computing Qualification GPA 6.00 24.3.1988
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Language
proficiency |
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Language |
Speaking |
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Writing |
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English |
Mother tongue |
Mother tongue |
Mother tongue |
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French |
basic |
basic |
No |
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Memberships of
professional bodies |
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Institution |
Date |
Qualifications and
Accreditations |
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Queensland Department of Education |
1984 |
Registered Teacher |
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Australian Computer Society |
1990 |
MACS. Accepted as full member |
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Australian Society of Certified Practicing Accountant |
1997 |
AASCPA. Accepted as Associate Member. |
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Queensland Justice Department |
1995 |
Qualified Justice of the Peace |
Present position IT Specialist Educator. Training in Higher Diploma and Degree Program at Dubai Women’s College. 1995- 2003
¨ Course co-ordinator Developed courseware course outlines assessment materials, and distributed these through the HCT system for;
· Comp150 Office Software 1996
· Comp2333 Office Software 1997
· Comp3233 Office Software 1997
· Bite216 C Programming 1998
· Bite450 Information Systems Architecture. 2000.
¨ Member of the Program Team for Business Information Technology (BIT) 1998-1999.
· Represented the Ras Al Khaimah Men’s and Women’s Colleges.
· BIT co-ordinator for Ras Al Khaimah colleges.
· Responsible for the IT program to management. In addition to teaching and developing materials.
· Assignment of teachers to teach the various subjects on the courses.
· Participated in decision-making regarding the program and course structure and teacher professional development.
¨ Learned to teach students from a different cultural and linguistic background.
¨ Advisor to student council at Ras Al Khaimah Women’s college. Organising National Day celebrations, and Bazaar.
¨ Had an opportunity to work with colleagues from different cultural backgrounds and to adopt from them new methods or tools to use in my teaching.
¨ Interests in teaching are Systems Analysis and Design and Business Analysis, Programming and IT management.
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Consultancy
Experience |
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Country |
Dates |
Description
of role and activities |
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1988 |
Conducted PC, mainframe, and applications
training, to Telecoms Staff in remote and urban locations |
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1989 |
Computing Instructor: Brisbane Training Institute 1987 Part-time personalised instruction students in computerised accounting systems. |
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1990 |
Tender
development for an IT imaging project for the Department of Land Titles in |
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1990 |
Computer
instructor continuing education TAFE Queensland .
Delivered training courses in spreadsheets and databases, (Lotus |
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1994 |
Accounting Honorary consultancy. Boulton and Holzworth, electronic lodgement tax returns preparation of monthly returns. |
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1994 |
Accounting honorary consultancy 1994. Graham Thomas and Associates Accountancy partnership. Performing audits, Tax reviews and monthly statement and analysis reports for customers. |
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UAE |
1997 |
Supervised student project at |
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UAE |
May 1999 |
Consultant to Union Group of Companies, Ras Al Khaimah. Delivered 4 week Management Information Systems training of Union Group of companies. |
Previous positions.
Teacher
¨ Taught science and computing classes to high school students, including senior chemistry, biology and senior computing.
¨ Learned through working with younger students how to build a rapport and how to evoke an interest in the subject.
¨ Helped to implement and maintain a computerised reporting system.
Computer Systems Officer Telecom
¨ Help desk consultant responding to user’s technical problems for their network and for PC applications.
¨ Learned to diagnose difficult problems and to work in a logical and structured approach to problem solving.
¨ Learned to deal with difficult people in stressful situations.
¨ Gained proficiency in hardware, software and network diagnosis techniques.
¨ Wrote a number of small programs in C and Pascal for the client services function.
Computer
Trainer Telecom
¨ Delivered and developed training courses to Telecom staff including engineers, accountants, managers, technical and office staff.
¨ I took particular interest in PC systems training and developed courses in spreadsheets, databases (Dbase III),
¨ Programming and PC to mainframe data transfer, extracting and reporting using the Tempus tool.
Computer Training Manager Telecom
¨
Managed the
education/training function for the Queensland IS department of Telecom
¨ Worked with and directed 4 other trainers who were all computer systems officers.
¨ Produced regular reports detailing our progress and success financially and educationally.
¨ Had great success in improving our financial position and in improving user satisfaction which was carefully monitored.
¨ I was particularly interested then in broadening the types of courses we taught and in using the great technical skills we had in the trainers that worked for me. I undertook a marketing exercise to determine market requirements and worked to develop new courses to meet the market.
¨ Developed courses in PC systems and data extraction. Others of my staff developed Oracle SQL courses and we brought in visiting lecturers in Oracle and networking to meet demand.
¨ Undertook recruitment and day to day people management duties.
¨ Developed materials for campus visits and participated in interview panels.
¨ I took great satisfaction in the high degree of success achieved in this my first management position. We were a highly productive and well integrated team.
Regional
Account Manager for the Information Technology Group (ITG)
¨ Developed relationships with Key IT managers in the Telecom Divisions assigned to me which were the, Engineering, Country and Special Services divisions.
¨ Took responsibility for development of service contracts for operations and development.
¨ Involved in the business analysis function.
¨ Learned a lot about the Telecoms business in this role. I also had the opportunity to perform a public relations role, organising visits from IT and business leaders inside and outside the company.
National Account Manager for ITG, Telecom
¨
Worked with Key
IT managers within the Enterprise Division of Telecom
¨ Worked with the Mobile Phones Senior Management in their Quality circle. I gained a good appreciation of the business and technical problems facing these divisions.
¨ The provision of Development staff and operational systems was a day to day activity that I monitored and took some responsibility for, in addition to the more strategic and long term planning.
¨ Developed a partnership plan for each of my customers with technical and strategic business planning issues addressed.
¨ Inititated and chaired account steering teams for each of my customers (see above point).
¨ Liased with consulting managers from Coopers and Lybrand, Andersons Consulting and KPMG Peat Marwick who were providing services to my customers along side our services.
¨ Participated in team change management. The internal and external environment of Telecom (Telstra) was changing rapidly and Account Managers were seen as change agents. I worked with program developers introducing the ideas and concepts of change to the organisation.
Instructor, Yeronga Institute of TAFE,
¨ Developed IT courses and course materials. inPC Hardware and Operating systems, Systems Analysis and Design, Pascal Programming, PC Purchasing, Software Quality, and User Interface design.
¨ Main area of interest was in the area where IT and management come together and I developed courseware in these areas. Particularly in PC tendering and purchasing, software quality and systems analysis which were more or less ‘my’ subjects
¨
Member of TAFE
¨ Member of college IT committees and self managed team. Developed new course rules, timetables programs and continuing education offerings.
Lectures in:
Enterprise Division , Information Technology Group Partnership plan. Telstra 1992
Course materials developed by me:
§ Dbase III Plus training for Telecom 1988
§ Mainframe to PC data transfer using Tempus for Telecom 1988
§ PC purchasing and assessment TAFE Qld. 1994
§ Software Quality Development for TAFE Qld. 1995
§ Comp 2133 and 3233 course notes, Microsoft Office training HCT 1996
§ Comp3125 course notes, Spreadsheet design and building HCT 1997
§ Management Information Systems for Union Group of Companies UAE 1999.
§ Bite 450 Course notes Information Systems Architecture HCT 2000.
Industry related training courses taken:
Management Theory and
Graduate
Computer Systems Officer training, Telecom
Communications Course June 1987, Trained in professional interpersonal communications.
Dbase II Plus Programming Intermediate and Advanced from Drake Training February 1988
Staff Recruitment, Telecom 1988
Train the trainer, Telecom 1988
Technical Team Leadership , Rob Thomsett 1989
Project Proposal Evaluation, The Australian Institute of Management, 1990
Resource Management for Telecom, 1990
Strategic Management for Telecom, 1990
Financial Management for Telecom, 1989
AT&T Systems proposal development, 1990
Business Systems Analysis and Design, Swinbourne Institute of
Technology,
Harlos Leadership training Change Management Feb-April 1992,
7
Habits of Highly Effective people, Steve Covey,
Unix Administration , MTE
Designing User Interfaces Australian Computer Society 1993.
Novel 3.11 Systems Administration, Com Tec,
The User Role in Systems Development John Heim ACS 1994
Software
Quality Function Management, Rob Thomsett Brisbane
Windows
NT Systems Administration, New Horizons,
Oracle
Designer/2000: First Class, Oracle Education,
Autocad 2000, Ras Al Khaimah Women’s College, 1999.
Arabic Language, 6 week intensive course, Ras Al Khaimah, 1999.
Instruction Skills Worksop, Dubai Women’s College 2000.
Financial
Reporting Core 1, Australian Society of Certified Practicing Accountant CPA
studies,
Management
Reporting Core 2, Australian Society of Certified Practicing Accountant CPA
studies,
Management
Information Systems Australian Society of Certified Practicing Accountant CPA
studies,
Taxation,
Australian Society of Certified Practicing Accountant CPA studies,
CCNA Semesters 1-3, Undertaken Semester 4 training in November.
Currently studying e-learning qualification with Australian Computer Society. 4 Masters level courses.
In addition to this formalised training I am self taught in C programming, and the basics of Visual Basic and Oracle which I teach at Dubai Women’s College.